Improving People's Lives


Paitient’s Right

As the patient, you have the right to:

  1. Expect and receive quality, considerate, respectful and compassionate care.
  2. Reasonable access to appropriate medical care.
  3. Be well informed about your illness, possible treatment, benefits and risks of treatment, reasonable alternatives, and likely outcomes.
  4. Receive information about continuing health care needs and discharge plans.
  5. Receive information about your medical treatment in language and terms that you understand.
  6. Consent or refuse medical treatment as permitted by law and to be informed of the consequences of your actions.
  7. Exercise your rights without being subjected to discrimination or retaliation regardless of race, sex, cultural, educational or religious beliefs.
  8. Change your mind about any procedure or treatment to which you have consented.
  9. Refuse to sign a consent form if there is anything you do not understand.
  10. Patient privacy in regards to consultation, examination, treatment or surgery.
  11. Request a second opinion or to change physicians.
  12. Be involved in all aspects of your care and to be allowed to participate in that care.
  13. Know the names and roles of those who provide you care and to be informed of any persons other than routine personnel that would be observing or participating in your treatment and to refuse that observation and or participation
  14. Ask for information about any policy, procedure, or any aspect of your care.
  15. Know in advance the estimated amount of your bill; and to examine and/or receive an explanation of your bill, regardless of the source of payment.
  16. Information about Advance Medical Directives such as a Living Will or Durable Power of Attorney for Health Care, that would allow you to make your own health care decisions for the future and to choose a representative to make health care decisions if you are not able to do so, The provision of care is not conditioned on your having or not having an Advance Medical Directive. Please be advised, however, that it is the policy of OSMC Outpatient Surgery Center NOT to honor Advance Directives.
  17. Information about any research activities involved in your treatment including benefits and risks, procedures involved, and alternatives. You can refuse to participate in any research activities or stop participating at any time.
  18. Be informed by a physician or designee of the continuing healthcare requirements after discharge. To include the right to information concerning the facility to which you may have to be treansferred, if applicable.
  19. Know how complaints are handled, and to file a complaint without discrimination or fear of reprisal.
  20. Be free from all abuse or harassment.
  21. Remain free from seclusion or restraints of any form that are not medically necessary. Any restrictions will be explained to you and will be reviewed as your treatment progresses.
  22. Practice your particular faith tradition as accommodations allow.
  23. Know that your physicians may have ownership in OSMC Outpatient Surgery Center.
  24. Appropriate and effective pain management.
  25. Access or receive an accounting of and/or disclosure of personal health information.

The patient has the responsibility to:

Complaints against the Surgery Center should be directed to:
Indiana State Department of Health Indiana State Department of Health
2 North Meridian Street , 4B
Indianapolis, IN 46204

1-800-246-8909
complaints@isdh.in.gov
The Office of the Medicare Ombudsman's (OMO)

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