CoVID-19 (Novel Coronavirus) update


March 27, 2020

OSMC implements specific precautions & Telehealth options to ease burden in COVID-19 pandemic

For Immediate Release: March 27, 2020

Media Contact: Jaime Wrigley, Vice President of Marketing, OSMC

At OSMC, we want to assure our patients that we are still open and can help you during the COVID-19 pandemic, also known as the coronavirus. Our top priority is always the safety and health of our patients, staff & community.

We are currently following the guidelines recommended by the Center for Disease Control (CDC) and the Indiana State Department of Health (ISDH) to make sure we are doing everything possible to decrease the spread of COVID-19,” said Jason Hix MD, President of OSMC.

As of Monday, March 23, we have suspended all elective procedures. This decision was not made lightly, but with the best interest of our community in mind,” said Dr. Hix. “The Surgeon General has strongly recommended the suspension of all elective procedures and Medicare made similar recommendations.”

In addition to suspending elective procedures, OSMC has set the following guidelines and practices to better service our patients while reducing potential exposure to COVID-19:

  • Effective March 30th the OSMC office locations at the Elkhart Aquatic Center, Middlebury and Nappanee are temporarily closed.

  • The main office at 2310 California Road in Elkhart and office at 1775 E. Kercher Road in Goshen are open and ready to serve our patients.

  • Prior to being seen in person patients will be asked recommended screening questions to determine if it is safe to proceed. Staff will assist patients in documenting symptoms (including the new symptom of loss of taste and smell), taking temperatures and giving patients a questionnaire about recent travel.

In addition, OSMC has set up the following guidelines for staff:

  • Any OSMC employee who is showing symptoms or has been exposed to anyone that has been diagnosed with COVID-19 is required to stay home for 14 days.

  • Any staff who have been on a plane or in an airport (domestic or international) will remain on quarantine for 1 week from their arrival date. Those that are asymptomatic (no fever and no cough or respiratory symptoms) will be allowed to return to work. They will be required to wear a mask for another 7 days.

  • All employees are required to take their temperature before the start of the workday and will be sent home if they are showing any symptoms.

  • All employees must follow CDC guidelines for respiratory etiquette and hand hygiene (including hand washing and wearing gloves).

  • Increasing routine cleaning of frequently touched surfaces.

  • Conducting daily meetings to discuss updates on COVID-19 and make additional recommendations as needed.

If you have an urgent orthopedic situation, We want you to know that we can get you in right away” said Dr. Hix.

Patients seeking care from OSMC can use the following two options:

  1. Initial evaluations are highly encouraged to be conducted via our telehealth services. This will allow for a video chat with a physician to determine if a more in-depth evaluation is necessary. This service is simple and easy to use and allows you to have a doctor’s visit in the comfort and safety of your own home.

  2. For Urgent In- Person Appointments. Please call OSMC office to schedule these and follow our guidelines in order to be seen. We can be reached at 574.264.0791 or 800.398.2058

At OSMC, our goal and top priority is to welcome patients to our practice for any urgent orthopedic need and to help them avoid urgent care centers and emergency rooms so those facilities can focus on caring for sick patients. We will continue to take precautions to ensure patients who enter our clinics are healthy and low risk for COVID-19 and we appreciate everyone’s efforts.

We appreciate our patients’ understanding and cooperation as we navigate this rapidly evolving situation together.

For further information, please visit OSMC Facebook page or our website:

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