Patient's Right

YOUR RIGHTS AS A PATIENT

• Have information about patient rights made available to you.
• Be treated in a dignified and respectful manner that supports your dignity.
• Care that respects your cultural and personal values, beliefs, and preferences.
• Care that respects your right to personal privacy. This right may be limited in situations where you mus be continuously observed.
• Expect us to protect the privacy and security of your health information.
• Be allowed to access, request amendment to, and obtain information on disclosures of your health information, per law and regulation.
• Receive care in a safe setting.
• Prohibit discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
• Care that respects your right to and need for effective communication.
• Be provided with information in a manner tailored to age, language, and ability to understand.
• Be provided with interpreting and translation services, as necessary.
• Receive communication in a manner that meets your needs for vision, speech, hearing, or cognitive impairments.
• Be provided (you or the surrogate decision-maker) with verbal and written notices of the patient’s rights before the start of the procedure in a language and manner that you or the surrogate decision-maker understand.
• Have a copy of patient’s rights posted in a location where it is likely to be seen.
• Provide you or your representative with a written notice, before the start of the procedure, that the organization has physician-owners or physicians with a financial interest including a list of these physicians.
• Be involved in making decisions about your care, treatment, or services.
• Have your pain assessed and managed.
• Involve the surrogate decision-maker in making decisions if you are unable to make decisions regarding care, treatment, or services.
• Care that respects you or your surrogate decision-maker’s right to refuse care, treatment, or services, per law and regulation.
• Involve your family in care, treatment, or services decisions to the extent permitted by you or surrogate decision-maker, in accordance with law and regulation.
• Provide you or your surrogate decision-maker with the outcomes of care, treatment, or services that you need in order to participate in current and future health care decisions, and unanticipated outcomes of your care, treatment, or services that are sentinel events.
• Receive informed consent. The discussion encompasses the proposed care, treatment or services, potential benefits, risks, and side effects of the proposed care, treatment, or services, the likelihood of achieving your goals, any potential problems that might occur during recuperation, reasonable alternatives to the proposed care, treatment, or services including risks, benefits, and side effects related to the alternatives, and the risks related to not receiving the proposed care, treatment, or services.
• Obtain informed consent in advance when we make and use recordings, films, or other images for internal use other than the identification, diagnosis, or treatment (for example performance improvement and education).
• Receive informed consent before a treatment or procedure is performed.
• Be provided with information to help you determine whether or not to participate in research, investigation, or clinical trials that includes an explanation of the purpose of the research, the expected duration of participation, a clear description of the procedures to be followed, a statement of the potential benefits, risks, discomforts and side effects, and alternative care, treatment, or services available that might prove advantageous.
• Understand that refusing to participate in research, investigation, or clinical trials or discontinuing participation at any time will not jeopardize your access to care, treatment, or services unrelated to the research.
• Be informed of the name of the physician or other practitioner who has primary responsibility for your care, treatment, or services, and the name of the physician(s) or other practitioner(s) who will provide your care, treatment, or services.
• Know we will not carry out any Do Not Resuscitate order or other advance directive. We will always try to revive you and transfer you to a hospital if you have a health emergency.
• Before the start of the procedure, you or the surrogate decision-maker are provided with written information concerning its policies on advance directives, including a description of applicable state health and safety laws and, if requested, official state advance directive forms.
• Be provided with possible sources of help in formulating advance directives, upon request.
• Be provided with the name of the physician or other licensed practitioner who has primary responsibility for your care, treatment, or service and the name of the physician(s) or other licensed practitioner(s) who will provide your care, treatment, or service.
• Have the person appointed under State law to act on your behalf and exercise any of the rights afforded you if adjudged incompetent under applicable State laws by a court of proper jurisdiction.
• An evaluation of all allegations, observations, and suspected cases of neglect, exploitation, and abuse.
• Have allegations, observations, and suspected cases of neglect, exploitation, and abuse reported to appropriate authorities based on its evaluation of the suspected events.
• Freedom from all forms of abuse and harassment.
• A complaint resolution process that informs you and your family about it.
• Review and, when possible, resolve the complaints from you and your family.
• Exercise your rights without being subject to coercion, discrimination, reprisal, or interruption of care that could adversely affect you.
• Voice grievances regarding treatment or care that are (or fail to be) furnished.
• Have all allegations, violations, or grievances related to, but not limited to, mistreatment, neglect, or verbal, mental, sexual, or physical abuse, immediately reported to a person in authority.
• Have all alleged violations or grievances related to, but not limited to, mistreatment, neglect, or verbal, mental, sexual, or physical abuse immediately reported to a person in authority.
• Have substantiated allegations related to, but not limited to, mistreatment, neglect, or verbal, mental, sexual, or physical abuse, reported to the state authority or the local authority, or both.
• Provided with a specified time frame for review of the grievance and the provision of a response.
• Have an investigation of all grievances made by you or your representative regarding treatment or care that is (or fails to be) furnished.
• Have the grievance addressed and be provided with written notice of its decision. The decision contains the name of the surgery center contact person, the steps taken to investigate the grievance, the results of the grievance process, and the date the grievance process was completed.

Policy #ASC-CL-100  12/2023